Complaint handling skills & Past disciplinary cases [Professional]

[P102S0990] Complaint handling skills & Past disciplinary cases

CPD Category: Professional (2 CPD credits awarded)

Course Duration: 3.0 hours

Course Synopsis:

The course aims for estate agents and salespersons to understand the importance of performing due diligence and proper conduct during property transactions, to avoid been complained. When complaints are received, adopt the necessary complaint handling skills to minimise and resolve the complaints.

Resolving complaints can be lengthy, stressful, and costly. This course will summarise the rules on complaints handling, dispute resolutions, and understanding from case studies, the penalties imposed on estate agents and salespersons for mishandling and misconduct of transactions. Look at methods of avoiding complaints and exercising due diligence.

Course attendees will understand the significance of the Estate Agent (Amendment) Bill which sees the introduction of the Letter of Censure and increased financial penalty for errant EA and RES. They will learn the importance of complaint handling. For unresolved complaints, understand the process of CEA Dispute Resolution Scheme. They will learn skills in handling complaints and performing necessary due diligence checks.

Course Objective(s)

Develop your business as a real estate agent, as you explore the essential skills and principles of data science and At the end of the course, participants will be able to : –

Understand the outline of Dispute Resolution Scheme
Know the dispute resolution process
Know the penalties faced
Understand the importance of due diligence checks

About the Trainer

Adam Wang, President of SEAA, Key Executive Officer of FER Properties Pte Ltd

Adam is an experienced Marketing Director with a demonstrated history of working in the real estate industry. Skilled in Negotiation, Commercial Mortgages, Customer Service, Working with Tenants, and Investment Properties. Strong marketing professional with a Cert-in-CEHA focused in Real Estate from Singapore Institute of Surveyors and Valuers (SISV).