SEAA Terms and Conditions

CPD Course Terms & Conditions

By registering for and attending SEAA’s CPD course(s), you acknowledge and accept these terms and conditions. SEAA reserves the right to update these terms as necessary, and any changes will be communicated to registered participants.

Personal Data Collected for CPD Attendance Submission

Under Part II of the Advisory Guidelines on the Personal Data Protection Act 2012 (“PDPA”) for NRIC and Other National Identification Numbers (issued by the PDPC on 31 August 2018), organizations are generally not allowed to collect, use or disclose NRIC numbers except, for example, where it is necessary to accurately verify the identity of the individual to a high degree of fidelity.

As the fulfillment of CPD credits is a mandatory requirement for a real estate salesperson to retain his/her registration, CEA requires that the identities of CPD course attendees are accurately ascertained and the CPD credits are correctly allocated. Therefore, CPD Course Providers are required to furnish CEA with information such as course attendance records which include NRIC numbers to uniquely identify each attendee.

In order to deliver the following services requested by the participant, SEAA will collect and use personally identifiable information including name, NRIC number, email address, address, telephone number and where necessary educational history. We will, where required to by the Council for Estate Agencies or directed by the participant, disclose to the Council for Estate Agencies such personally identifiable information for the purposes of, and incidental to the participant’s receipt of services, updating their attendance, academic and/or certification records with the Council for Estate Agencies.

Please note that this event is subject to changes, terms, and conditions by SEAA. No refund of fees will be given for non-attendance or withdrawals. Participants will be notified should there be changes made by SEAA.

Attendance / E-Certificate of Completion

For Face-To-Face classes

As CPD credit hours will be awarded for this CPD activity, please remember to sign in & out your attendance upon registration and your attendance at the end of the activity.
A copy of the E-Certificate will be sent to you via email.
Please be informed that the Q&A segment forms part of the CPD training session and all participants to remain until the end of the Q&A segment. Participants who did not attend the course fully shall not be accorded the allotted CPD credit hours and no Certificate of Attendance shall be issued.

For Online E-Synchronous Zoom classes

Similar to face-to-face CPD courses, please note that attendance will be tracked the moment you enter the online learning CPD. In line with requirements by CEA, participants are required to turn on their video cameras throughout the online course, showing the entire face in real-time until the trainer/speaker has ended the session. If for any reason you are disconnected from the course, please re-join the course again with the same invite link.
You will be granted a grace period of 15 minutes to be present on the online learning course after the course has started, failure to do so will have you marked as absent.

The CPD certificate of attendance & CPD credit hours will not be issued/awarded to you, in any of the following situations: –

You are late for more than 15mins after the start of the session, or
You must be away for more than 15mins during the session, or
You did not stay until the end of the Q&A segment, or
You have to leave earlier than the compulsory contact hours (i.e. before the session ends).

For CPD Events

All registrations must be submitted through our official registration process.
Payment must be made in full and received before the event start date.
SEAA reserves the right to deny entry to participants with outstanding payments.
Course registration is non-transferable.

For A-Synchronous E-Learning CPD module(s)

By enrolling in an E-Learning CPD course with SEAA, participants agree to the following terms and conditions, as stipulated in compliance with CEA’s CPD Guidelines for Course Providers:

1. Eligibility for CPD Credits

Participants must complete the entire course, including all modules, and meet the attendance requirements as specified below to qualify for CPD credits.
CPD credits will only be awarded to registered participants who meet the prescribed criteria for attendance, assessment, and feedback submission.

2. Attendance Requirements

Upon successful registration, learners will be given 1 month upon account activation to complete their e-learning module using their unique account credentials.
Learners are able to pause and resume where they last left off on their e-learning progress.
Attendance tracking will be done automatically via the system
Participants must not allow any third party to access or attend the course on their behalf.

3. Assessment Criteria

A mandatory assessment will be conducted at the end of each course, as required by the CEA Guidelines.Participants must achieve a minimum passing score of 80% to be awarded CPD credits.Failure to meet the minimum passing criteria will result in no CPD credits being awarded.

4. Feedback Submission

Participants are required to complete and submit a post-course evaluation form.
SEAA reserves the right to withhold CPD credits for participants who fail to submit the feedback form.

5. Refund and Rescheduling Policy

Refunds will not be provided for participants who fail to meet the attendance or assessment requirements.
Participants who are unable to attend a registered CPD course may request a one-time replacement at no additional cost. For any subsequent rescheduling requests, a $20.00 administrative fee will be applicable.

6. Compliance with CEA Guidelines

- SEAA reserves the right to amend these terms and conditions to ensure compliance with CEA’s CPD Guidelines.
- Participants who fail to comply with these terms may forfeit their eligibility for CPD credits.

Payment

Payment must be made and received prior to the commencement of the course. Cash/NETS payment, please register directly at our office. Operating hours are from to (Mon – Fri), please avoid our lunchtime from 12.45pm to 2pm. SEAA Office is closed on Saturday & Sunday.
All crossed cheques must be made payable to SEAA and mailed together with the Application Form and supporting documents to 47 Beach Road #07-01, Kheng Chiu Building, Singapore 189683. Please indicate your Full Name & contact number behind the cheque.
In the event of a returned cheque, an additional administrative fee of $20.00 shall be levied.
Paypal or Credit Card payment is available for applications submitted online only https://www.seaa.org.sg.

Non-attendance or withdrawal

No cancellation or refund is allowed once registration is confirmed
Confirmation of registration will be provided via email
For participants who are unable to attend, he/she is allowed to send a representative in his/her place. The participant is responsible to inform SEAA, in writing, at least 3 days before the event. In the case of a non-member replacing a member, the non-member will have to pay the fee difference. CPD credit hours will be awarded to the attendee of the CPD activity.

Others

Photos taken during our CPD activities/RES course/Events may be used for our marketing collaterals. If you are not agreeable to this term, please contact SEAA at feedback@seaa.org.sg
SEAA reserves the right to cancel course or reschedule course dates, change trainers and change venue and will endeavour to give the Participant as much advance notice as possible of any changes.
Please note that this event is subject to changes, terms and conditions by SEAA. No refund of fees will be given for non-attendance or withdrawals. Participants will be notified should there be changes made by SEAA.
Participants are expected to behave professionally and respectfully towards instructors and fellow participants. SEAA reserves the right to remove any participant whose conduct is deemed disruptive or offensive.

CPD Course Refund Policy

	Standard CPD Courses	Certificate Course / Training Programme
If SEAA cancels course	Full Refund by SEAA	Full Refund by SEAA
Participant withdraws from the course 14 working days before course commencement.Required to write-in to cpd@seaa.org.sg for refund.	1. Payment made by Cash or Nets (Full Refund by SEAA).2. Payment made via Paypal (Refund amount will be after the deduction of service charge incurred from Paypal).	1. Payment made by Cash or Nets (Full Refund by SEAA).2. Payment made via Paypal (Refund amount will be after the deduction of service charge incurred from Paypal).
Participant withdraws from the course 7 working days before course commencement.Required to write-in to cpd@seaa.org.sg for refund.	1. Payment made by Cash or Nets (Full Refund by SEAA).2. Payment made via Paypal (Refund amount will be after the deduction of service charge incurred from Paypal).	1. Payment made by Cash or Nets (Refund amount will be subject to admin processing fee of $100). 2.Payment made via Paypal (Refund amount will be after deduction of service charge incurred from Paypal and admin processing fee of $100).
Participant withdraws from course on the first day of lesson or no-show.	No Refund provided.	No Refund provided.

Copyright & Prohibition on Recording

It is acknowledged by the course applicant that all course materials provided remain always the intellectual property of SEAA unless otherwise stated. No part of the course materials shall be reproduced without permission in any form. Audio and/or video recordings of the lectures are strictly prohibited.

Personal Data Protection Policy

My personal data may be used in accordance with the terms of SEAA’s privacy and data protection policy found at www.seaa.org.sg. I accept the terms of SEAA’s privacy and data protection policy set out in www.seaa.org.sg, and understand that SEAA reserves the rights to withdraw and/or alter them without prior notice, and further acknowledge that part of my membership benefits is receipt of updates (including of upcoming courses, trade shows and events) and marketing materials from SEAA and its partners, vendors and affiliates of promotions and activities approved by SEAA. I acknowledge that I can withdraw my consent to receipt of any of the aforesaid by contacting the Data Protection Officer of SEAA.

SEAA Events Terms & Conditions

Personal Data

SEAA has the right to use the data provided for the purpose of processing your event registration, subject to the provisions of the Personal Data Protection Act 2012 (PDPA).

Payment

Payment must be made and received prior to the event. Cash/Nets payment, please register directly at our office. Operating hours are from 9am to 5pm (Mon – Fri), please avoid our lunchtime from 12.45pm to 2pm. Closed on PH, Sat & Sun
All crossed cheques must be made payable to SEAA and mail together with the Application Form and supporting documents to 60 Paya Lebar Road #13-23 Paya Lebar Square Singapore 409051. Please indicate your FULL NAME & CONTACT NUMBER behind the cheque.
In the event of a returned cheque, an additional administrative fee of $20.00 shall be levied.
Paypal or Credit Card payment is available for applications submitted online only https://www.seaa.org.sg.

Refunds

No cancellation or refund is allowed once registration is confirmed
Confirmation of registration will be provided via email

Postponement, cancellation or change to venue

There may be circumstances in which we need to postpone the event or change the venue at which event is to be held and if we do, we shall advise you of this as soon as we possibly can. In the event that the event is cancelled, a full refund will be given via cheque or paypal.

Photography and filming

Photos and video taken during the event may be used for our marketing collaterals. If you are not agreeable to this term, please contact SEAA at events@seaa.org.sg.

Limitations of Liability

Whilst every reasonable precaution is taken by us to ensure security and safety at the event, we shall not in any way be liable for any loss or damage suffered by you whatsoever in relation to the Seminar, save that nothing in these Terms shall be deemed to limit the liability of any person for death or personal injury caused by negligence.

RES/REA Course Terms and Conditions

1. Admission Criteria
a) Applicant must be at least 21 years old.

b) Possess a minimum qualification of Higher Nitec or 4 GCE ‘O’ levels passes in two (2) sittings or Diplomas from the local polytechnics (NYP, NP, SP, TP, RP) and degrees from the local universities (NUS, NTU, SMU, SUTD, SUSS, SIT). Individuals who are unable to meet these criteria will be required to take the Workplace Literacy and Numeracy (WPLN) assessment administered by WDA. WPLN (Reading, Listening, Speaking, Writing and Numeracy) Level 5 will be recognised in lieu of 4 GCE “O” level passes. Applicants with private or foreign diplomas/degrees need to get their qualifications approved by CEA. How to submit qualification to CEA for assessment
Details of the assessment submission can be found: www.cea.gov.sg

c) Photocopy of NRIC front and back for verification and submission to CEA & SSG.
d) Applications will be processed on a 1st-come-1st-serve basis. Registration will close before the closing date if intake is fully booked.
e) All applications for the course are to be submitted with Online Application Form with attached qualification. A copy of NRIC (front and back) will be collected after payment is made and if your qualification had met the CEA’s RES course/exam requirements. We do not accept photocopied qualification. For those who apply online, scanned copies of the NRIC (front and back) and high resolution of the softcopy qualification are accepted. Those who have submitted photocopies will need to bring the original certs on the first day of lesson for our verification. Incomplete application forms, without the necessary documents and/or without the course fee shall be rejected..

f) Important Notice: Please be informed that attending the RES/REA Course and passing the RES/REA Examination do not automatically qualify an individual to be a real estate salesperson. The applicant has to comply with the full registration requirements stipulated under the Estate Agents Act, which include meeting the fit & proper criteria. Please check the complete list of registration criteria on CEA’s website at (RES) https://www.cea.gov.sg/professionals/salesperson-registration-matters/apply-for-salesperson-registration (REA) https://www.cea.gov.sg/professionals/estate-agents-licensing-matters/apply-for-estate-agent-licence before registering for the RES/REA Course.

“For foreigners who wish to register with CEA as salespersons, they will need to have a valid Employment Pass (EP) issued by the Ministry of Manpower (MOM) to work in the real estate agency industry. They should consult an estate agent that is prepared to support their future registration application, who would then check with CEA. Thereafter, when they register for the RES/REA Course, they will need to produce a letter of support from the estate agent.”

g) Due to the high demand for RES examination seats, course participants who have completed the RES course will not be guaranteed a seat at the RES examination. CEA’s Minimum Admission Criteria applies for the examination registration.

2. Copyright & Prohibition on Recording
It is acknowledged by the course applicant that all RES/REA course materials provided remain always the intellectual property of SEAA unless otherwise stated. No part of the RES/REA course materials shall be reproduced without permission in any form. Audio and/or video recordings of the lectures are strictly prohibited.

3. SEAA’s Special Promotions
SEAA reserves the rights to change the promotions without prior notice and reject the promotion offer to applicants if they do not meet our terms & conditions or the minimum criteria prior the registration of the RES/REA course.

a)For buddy promotion, both applicant must register within the same day to enjoy the promotion rate. Each applicant will be required to have met the CEA’s & SSG res course minimum requirement at the point of registration. The RES/REA promotion price is only valid if the payment is made in person at our office during our business hours, where minimum two students or group registration must make payment together via Cash/Nets/Internet Banking Transfer only. Strictly no credit card online payment is accepted for the promotional price.

b)Free REC lesson provided in our early bird promotion is on a first come first serve basis, upon successful payment made for the RES/REA course subject to SEAA’s terms & conditions. The free lesson is either for Paper 1 or Paper 2 and it will be decided by SEAA. We will not entertain requests to swap papers and it is non-transferable.

c) RES/REA course fee includes GST 8% or WEF to newer GST rates according to the Singapore Government tax rates.

4. SEAA Membership
Student Membership is complimentary up to two years of taking the RES/REA course with SEAA.

5. Certificate of Completion
You are required to fulfill a minimum of 75% attendance (14 Lessons) in order to attain the Certificate of Completion. Certificate will only be awarded from the last day of lesson, within 5 working days upon course completion. You are required to sign your attendance at the beginning and at the end of the class. For Zoom online lessons, you will be required to turn on your camera through out the lesson to capture your face for attendance taking and your image will be video recorded as evidence of your attendance for each lesson. You will not be able to sign your attendance if you are more than 15 MINUTES late and for students that login late, leave early for zoom lessons or missing from lesson in between, will also be considered as ABSENT. This “15 MINUTE” rule will also apply if you return late from breaks or leave early before lesson ends. In the aforesaid situations, you will be marked as ABSENT. The Certificate of Completion is valid for two years from the date the course ends.

6. Course Changes
SEAA reserves the right to change or make any amendments to the dates / venue / lecturers for the course without any prior notice. A full refund will be made in the event of course cancellation by SEAA. SEAA will take the necessary actions to notify the course participants in reasonable time to inform of the changes or cancellation of intakes. In instances of deferment due to changes in the schedule by SEAA, the affected applicant is given 4 months to join another later intake and to complete it. Thereafter, if applicant “no-show” or no response, we will consider that the applicant had withdrawn from the course and the course fee will be forfeited.

7. Course Notes
Course Online intakes will receive free online softcopy notes that will be valid for download within 2 months from course start date. After the expiry of 2 months validity period, any request for softcopy notes will be charged at $55. Students who prefer hardcopy notes can purchase at SEAA office @$55. Classroom intakes will receive free hardcopy notes on first lesson. Ad-hoc requests for online notes will be charged @$55 per person. After the RES course ends regardless Online or Classroom intake, any requests for updated notes (softcopy/hardcopy) or to download notes again will be charged @$55 per person.

8. Replacement Lessons & Deferment of the course
Requests for replacement lessons are not allowed. If you are requesting for replacement lessons that fall under these circumstances as mentioned below, you will need to provide documents to SEAA, such as, Medical Certificate, Hospitalisation Letter, Death Notice, NS letter etc.

Deferment of the RES course will be given 6 months grace period from the last date of our approved email to you. The course must be completed within 6 months.

No refund will be given if you had attended the course halfway and the listed situation below occurs.

No refund will be given if the course has not started the 1st lesson yet and the situation below occurs.

No refund will be given after your have successfully deferred your course to a later date by SEAA but you had changed your mind later and do not want to proceed with the course thereafter. It would be considered that you have voluntarily withdrawn from the course (Refer to the SEAA refund policy for details.)

a. Bereavement of spouse, child, parent, sibling, grandparent or grandchild

b. Hospitalisation in the course duration

c. Accident occurring on the day of the course

d. National Service duties

9. Refunds
Refund will be subject to an admin fee of $100, please refer to the table below. The refund will be paid via internet banking transfer or cheque, it takes 2-3 weeks for the transaction to be processed. SEAA allows you to transfer to another intake (within 6 months) or find a replacement to take your over your place in the intake without any admin charge, however, subjected to the person meeting the CEA’s minimum entry requirements and Skillsfuture credits eligibility for claim. Skillsfuture credits are non-transferrable between individuals and the individual replacing you may need to pay the course fee accordingly.

SEAA Refund Policy
SEAA cancels course	Full Refund by SEAA.
Participant withdraws from the course 14 working days before course commencement date. Required to write-in to edu@seaa.org.sg for refund.	a. Payment made by Cash or Nets, Internet Banking (Full Refund by SEAA, no admin fee is charged).b. Payment made via Paypal (Refund amount will be after the deduction of service charge incurred from Paypal platform).
Participant withdraws from the course within 7 working days before course commencement date. Required to write-in to edu@seaa.org.sg for refund.	a. Payment made by Cash or Nets (Refund amount will be subject to SEAA admin processing fee of $100).b. Payment made via Paypal (Refund amount will be after deduction of service charge incurred from Paypal and SEAA admin processing fee of $100).
Participant withdraws from course on the first day of lesson onwards or no-show on first lesson onwards.	No Refund provided.

10. Personal Data Protection Policy
Your personal data may be used in accordance with the terms of SEAA’s privacy and data protection policy found at www.seaa.org.sg SEAA reserves the rights to withdraw and/or alter them without prior notice, and further acknowledge that part of your student associate membership benefits is receipt of updates (including of upcoming courses, trade shows and events) and marketing materials from SEAA and its partners, vendors and affiliates of promotions and activities approved by SEAA. You may withdraw your consent to receipt of any of the aforesaid by contacting the Data Protection Officer of SEAA via email feedback@seaa.org.sg.

In order to deliver the services requested by course participants, SEAA will collect and use personally identifiable information including name, NRIC number or other identification number, email address, address, telephone number, DOB, job designation, company, screenshots of participants for online lessons attendance taking, video recordings of students and where necessary, the educational history to the various governing authorities for audit checks and verification purposes. We will, where required to by the Council for Estate Agencies (CEA) & the Skillsfuture Singapore (SSG) or directed by course participants, disclose to the CEA & SSG such personally identifiable information for the purposes of, and incidental to the course participants’ receipt of services, updating course participants’ attendance, academic and/or certification records, Skillsfuture credits with the SSG & CEA.

Membership Terms and Conditions

Membership declaration & Letter of undertaking (for Associate Membership)

I, as the Applicant for the ‘SEAA Associate Membership’,

Will abide by the Code of Practice for Estate Agents and Code of Ethics and Professional Client Care under the Estate Agent Act 2010 and be responsible for my own conduct and practice in a professional manner.
Understand that any disciplinary action taken against me or my agency during the membership period will result in the termination of the membership. No refund will be given and my membership card will have to be returned to SEAA.
Accept the terms & conditions and understand that SEAA reserves the rights to withdraw and/or alter them without prior notice.
Certify that all the above information given in this Application Form is factual and verifiable.
Accept that my personal data may be used in accordance with the terms of our privacy and data protection policy found at seaa.org.sg.
Accept the terms of our privacy and data protection policy set out in seaa.org.sg, and understand that SEAA reserves the rights to withdraw and/or alter them without prior notice, and further acknowledge that part of my membership benefits is receipt of updates (including of upcoming courses, trade shows and events) and marketing materials from SEAA and its partners, vendors and affiliates of promotions and activities approved by SEAA. I acknowledge that I can withdraw my consent to receipt of any of the aforesaid by contacting the Data Protection Officer of SEAA.
I have met all the requirements for salesperson registration through the estate agent with CEA and my name is reflected on the CEA’s public register.
I have not been convicted in a court of law.

Membership declaration & Letter of undertaking (for Ordinary Membership)

I, as the Applicant for the ‘SEAA Ordinary Membership’,

Will abide by the Code of Practice for Estate Agents and Code of Ethics and Professional Client Care under the Estate Agent Act 2010 and be responsible for my own conduct and practice in a professional manner.
Understand that any disciplinary action taken against me or my agency during the membership period will result in the termination of the membership. No refund will be given, and my membership card will have to be returned to SEAA.
Accept the terms & conditions and understand that SEAA reserves the rights to withdraw and/or alter them without prior notice.
Certify that all the above information given in this Application Form is factual and verifiable.
Accept that my personal data may be used in accordance with the terms of our privacy and data protection policy found at seaa.org.sg.
Accept the terms of our privacy and data protection policy set out in www.seaa.org.sg and understand that SEAA reserves the rights to withdraw and/or alter them without prior notice, and further acknowledge that part of my membership benefits is receipt of updates (including of upcoming courses, trade shows and events) and marketing materials from SEAA and its partners, vendors and affiliates of promotions and activities approved by SEAA. I acknowledge that I can withdraw my consent to receipt of any of the aforesaid by contacting the Data Protection Officer of SEAA.
I have been nominated by my Estate Agency to be an SEAA Ordinary member
My Estate Agency holds an Estate Agent licence under section 28 of the Estate Agents Act
I have not been convicted in the court of law.