SEAA Terms and Conditions


CPD Course Terms & Conditions

By registering for and attending SEAA’s CPD course(s), you acknowledge and accept these terms and conditions. SEAA reserves the right to update these terms as necessary, and any changes will be communicated to registered participants.


Personal Data Collected for CPD Attendance Submission

Under Part II of the Advisory Guidelines on the Personal Data Protection Act 2012 (“PDPA”) for NRIC and Other National Identification Numbers (issued by the PDPC on 31 August 2018), organizations are generally not allowed to collect, use or disclose NRIC numbers except, for example, where it is necessary to accurately verify the identity of the individual to a high degree of fidelity.

As the fulfillment of CPD credits is a mandatory requirement for a real estate salesperson to retain his/her registration, CEA requires that the identities of CPD course attendees are accurately ascertained and the CPD credits are correctly allocated. Therefore, CPD Course Providers are required to furnish CEA with information such as course attendance records which include NRIC numbers to uniquely identify each attendee.

In order to deliver the following services requested by the participant, SEAA will collect and use personally identifiable information including name, NRIC number, email address, address, telephone number and where necessary educational history. We will, where required to by the Council for Estate Agencies or directed by the participant, disclose to the Council for Estate Agencies such personally identifiable information for the purposes of, and incidental to the participant’s receipt of services, updating their attendance, academic and/or certification records with the Council for Estate Agencies.

Please note that this event is subject to changes, terms, and conditions by SEAA. No refund of fees will be given for non-attendance or withdrawals. Participants will be notified should there be changes made by SEAA.


Attendance / E-Certificate of Completion

For Face-To-Face classes

  1. As CPD credit hours will be awarded for this CPD activity, please remember to sign in & out your attendance upon registration and your attendance at the end of the activity.
  2. A copy of the E-Certificate will be sent to you via email.
  3. Please be informed that the Q&A segment forms part of the CPD training session and all participants to remain until the end of the Q&A segment. Participants who did not attend the course fully shall not be accorded the allotted CPD credit hours and no Certificate of Attendance shall be issued.

For Online E-Synchronous Zoom classes

  1. Similar to face-to-face CPD courses, please note that attendance will be tracked the moment you enter the online learning CPD. In line with requirements by CEA, participants are required to turn on their video cameras throughout the online course, showing the entire face in real-time until the trainer/speaker has ended the session. If for any reason you are disconnected from the course, please re-join the course again with the same invite link.
  2. You will be granted a grace period of 15 minutes to be present on the online learning course after the course has started, failure to do so will have you marked as absent.

The CPD certificate of attendance & CPD credit hours will not be issued/awarded to you, in any of the following situations: –

  1. You are late for more than 15mins after the start of the session, or
  2. You must be away for more than 15mins during the session, or
  3. You did not stay until the end of the Q&A segment, or
  4. You have to leave earlier than the compulsory contact hours (i.e. before the session ends).


For CPD Events

  1. All registrations must be submitted through our official registration process.
  2. Payment must be made in full and received before the event start date.
  3. SEAA reserves the right to deny entry to participants with outstanding payments.
  4. Course registration is non-transferable.


For A-Synchronous E-Learning CPD module(s)

  1. By enrolling in an E-Learning CPD course with SEAA, participants agree to the following terms and conditions, as stipulated in compliance with CEA’s CPD Guidelines for Course Providers:

    1. Eligibility for CPD Credits

    • Participants must complete the entire course, including all modules, and meet the attendance requirements as specified below to qualify for CPD credits.
    • CPD credits will only be awarded to registered participants who meet the prescribed criteria for attendance, assessment, and feedback submission.

    2. Attendance Requirements

    • Upon successful registration, learners will be given 1 month upon account activation to complete their e-learning module using their unique account credentials.
    • Learners are able to pause and resume where they last left off on their e-learning progress.
    • Attendance tracking will be done automatically via the system
    • Participants must not allow any third party to access or attend the course on their behalf.

    3. Assessment Criteria

    • A mandatory assessment will be conducted at the end of each course, as required by the CEA Guidelines.Participants must achieve a minimum passing score of 80% to be awarded CPD credits.Failure to meet the minimum passing criteria will result in no CPD credits being awarded.

    4. Feedback Submission

    • Participants are required to complete and submit a post-course evaluation form.
    • SEAA reserves the right to withhold CPD credits for participants who fail to submit the feedback form.

    5. Refund and Rescheduling Policy

    • Refunds will not be provided for participants who fail to meet the attendance or assessment requirements.

    6. Compliance with CEA Guidelines

      • SEAA reserves the right to amend these terms and conditions to ensure compliance with CEA’s CPD Guidelines.
      • Participants who fail to comply with these terms may forfeit their eligibility for CPD credits.


Payment

  1. Payment must be made and received prior to the commencement of the course. Cash/NETS payment, please register directly at our office. Operating hours are from to (Mon – Fri), please avoid our lunchtime from 12.45pm to 2pm. SEAA Office is closed on Saturday & Sunday.
  2. All crossed cheques must be made payable to SEAA and mailed together with the Application Form and supporting documents to 60 Paya Lebar Road #13-23 Paya Lebar Square Singapore 409051. Please indicate your Full Name & contact number behind the cheque.
  3. In the event of a returned cheque, an additional administrative fee of $20.00 shall be levied.
  4. Paypal or Credit Card payment is available for applications submitted online only https://www.seaa.org.sg.


Non-attendance or withdrawal

  1. No cancellation or refund is allowed once registration is confirmed
  2. Confirmation of registration will be provided via email
  3. For participants who are unable to attend, he/she is allowed to send a representative in his/her place. The participant is responsible to inform SEAA, in writing, at least 3 days before the event. In the case of a non-member replacing a member, the non-member will have to pay the fee difference. CPD credit hours will be awarded to the attendee of the CPD activity.


Others

  1. Photos taken during our CPD activities/RES course/Events may be used for our marketing collaterals. If you are not agreeable to this term, please contact SEAA at feedback@seaa.org.sg
  2. SEAA reserves the right to cancel course or reschedule course dates, change trainers and change venue and will endeavour to give the Participant as much advance notice as possible of any changes.
  3. Please note that this event is subject to changes, terms and conditions by SEAA. No refund of fees will be given for non-attendance or withdrawals. Participants will be notified should there be changes made by SEAA.
  4. Participants are expected to behave professionally and respectfully towards instructors and fellow participants. SEAA reserves the right to remove any participant whose conduct is deemed disruptive or offensive.

 

CPD Course Refund Policy

  Standard CPD Courses Certificate Course / Training Programme
If SEAA cancels course Full Refund by SEAA Full Refund by SEAA
Participant withdraws from the course 14 working days before course commencement.

Required to write-in to cpd@seaa.org.sg for refund.

 1. Payment made by Cash or Nets (Full Refund by SEAA).

2. Payment made via Paypal (Refund amount will be after the deduction of service charge incurred from Paypal).

 1. Payment made by Cash or Nets (Full Refund by SEAA).

2. Payment made via Paypal (Refund amount will be after the deduction of service charge incurred from Paypal).
Participant withdraws from the course 7 working days before course commencement.

Required to write-in to cpd@seaa.org.sg for refund.

 1. Payment made by Cash or Nets (Full Refund by SEAA).

2. Payment made via Paypal (Refund amount will be after the deduction of service charge incurred from Paypal).

 1. Payment made by Cash or Nets (Refund amount will be subject to admin processing fee of $100).
2.Payment made via Paypal (Refund amount will be after deduction of service charge incurred from Paypal and admin processing fee of $100).
Participant withdraws from course on the first day
of lesson or no-show.		 No Refund provided. No Refund provided.


Copyright & Prohibition on Recording

It is acknowledged by the course applicant that all course materials provided remain always the intellectual property of SEAA unless otherwise stated. No part of the course materials shall be reproduced without permission in any form. Audio and/or video recordings of the lectures are strictly prohibited.


Personal Data Protection Policy

My personal data may be used in accordance with the terms of SEAA’s privacy and data protection policy found at www.seaa.org.sg. I accept the terms of SEAA’s privacy and data protection policy set out in www.seaa.org.sg, and understand that SEAA reserves the rights to withdraw and/or alter them without prior notice, and further acknowledge that part of my membership benefits is receipt of updates (including of upcoming courses, trade shows and events) and marketing materials from SEAA and its partners, vendors and affiliates of promotions and activities approved by SEAA.  I acknowledge that I can withdraw my consent to receipt of any of the aforesaid by contacting the Data Protection Officer of SEAA.

SEAA Events Terms & Conditions


Personal Data

SEAA has the right to use the data provided for the purpose of processing your event registration, subject to the provisions of the Personal Data Protection Act 2012 (PDPA).

Payment

  1. Payment must be made and received prior to the event. Cash/Nets payment, please register directly at our office. Operating hours are from 9am to 5pm (Mon – Fri), please avoid our lunchtime from 12.45pm to 2pm. Closed on PH, Sat & Sun
  2. All crossed cheques must be made payable to SEAA and mail together with the Application Form and supporting documents to 60 Paya Lebar Road #13-23 Paya Lebar Square Singapore 409051. Please indicate your FULL NAME & CONTACT NUMBER behind the cheque.
  3. In the event of a returned cheque, an additional administrative fee of $20.00 shall be levied.
  4. Paypal or Credit Card payment is available for applications submitted online only https://www.seaa.org.sg.

Refunds

  1. No cancellation or refund is allowed once registration is confirmed
  2. Confirmation of registration will be provided via email

Postponement, cancellation or change to venue

There may be circumstances in which we need to postpone the event or change the venue at which event is to be held and if we do, we shall advise you of this as soon as we possibly can. In the event that the event is cancelled, a full refund will be given via cheque or paypal.

Photography and filming

Photos and video taken during the event may be used for our marketing collaterals. If you are not agreeable to this term, please contact SEAA at events@seaa.org.sg.

Limitations of Liability

Whilst every reasonable precaution is taken by us to ensure security and safety at the event, we shall not in any way be liable for any loss or damage suffered by you whatsoever in relation to the Seminar, save that nothing in these Terms shall be deemed to limit the liability of any person for death or personal injury caused by negligence.

RES/REA Course Terms and Conditions


Admission Criteria

  1. Applicant must be at least 21 years old.
  2. Possess a minimum qualification of Higher Nitec or 4 GCE ‘O’ levels passes in two (2) sittings or Diplomas from the local polytechnics (NYP, NP, SP, TP, RP)and degrees from the local universities (NUS, NTU, SMU, SUTD, SUSS, SIT). Individuals who are unable to meet these criteria will be required to take the Workplace Literacy and Numeracy (WPLN) assessment administered by WDA. WPLN (Reading, Listening, Speaking, Writing and Numeracy) Level 5 and above will be recognized in lieu of 4 GCE “O” level passes. Details of the assessments can be found here. Applicants with private or foreign diplomas/degrees need to get their qualifications approved by CEA. More info edu@seaa.org.sg. Please check and verify the accuracy of certifications before submitting this application. Applicants who are found to have not met the minimum requirements in the certifications submitted will not have their course fees refunded.
  3. Photocopy of  NRIC front and back.
  4. Applications will be processed on a 1st-come-1st-serve basis. Registration will close before the closing date if intake is fully booked.
  5. All applications for the course are to be submitted with the Application Form, a photocopy of NRIC front and back and the highest recognized qualifications by hand or by mail. We do not accept fax or email. For those who apply online, scanned copies of the NRIC front and back and the highest recognized qualification are acceptable. Those who have submitted photocopies will need to bring the original certs on the first day of the lesson. Incomplete application forms, without the necessary documents and/or without the course fee shall be rejected.

Important Notice: Please be informed that attending the RES/REA Course and passing the RES/REA Examination does not automatically qualify an individual to be a real estate salesperson. The applicant has to comply with the full registration requirements stipulated under the Estate Agents Act, which include meeting the fit & proper criteria. Please check the complete list of registration criteria on CEA’s website at (RES) https://www.cea.gov.sg/professionals/salesperson-registration-matters/apply-for-salesperson-registration  (REA) https://www.cea.gov.sg/professionals/estate-agents-licensing-matters/apply-for-estate-agent-licence before registering for the RES/REA Course.

“For foreigners who wish to register with CEA as salespersons, they will need to have a valid Employment Pass (EP) issued by the Ministry of Manpower (MOM) to work in the real estate agency industry. They should consult an estate agent that is prepared to support their future registration application, who would then check with CEA. Thereafter, when they register for the RES/REA Course, they will need to produce a letter of support from the estate agent.”

Copyright & Prohibition on Recording
The course applicant acknowledges that all RES/REA course materials provided are the intellectual property of SEAA, unless otherwise stated. Reproduction of any part of the RES/REA course materials in any form without prior permission is strictly prohibited. Audio and/or video recordings of the lectures are strictly prohibited.

SEAA’s Special Promotions
SEAA reserves the rights to change the promotions without prior notice and reject the promotion offer to applicants if they do not meet our terms & conditions or the minimum criteria prior the registration of the RES/REA course.

  1. The RES/REA promotion price is only valid if the payment is made in person at our office during our business hours, where minimum of two students or group registration must make payment together via Cash/Nets only. Strictly no online payment is accepted for the promotional price. We have another promo rate provided for those who prefer to make payment by credit card instead, please view our website for more details on the promo price online.
  2. Free REC lesson provided in our early bird promotion is on a first come first serve basis, upon successful payment made for the RES/REA course subject to SEAA’s terms & conditions. The free lesson is either for Paper 1 or Paper 2 and it will be decided by SEAA. We will not entertain requests to swap papers and it is non-transferable. RES/REA course fee includes GST 7%.

SEAA Membership
Student Membership is free up to one year of taking the RES/REA course with SEAA.

Certificate of Completion
You are required to fulfill a minimum of 75% attendance in order to attain the Certificate of Completion. The certificate will only be awarded on the last day of the lesson. You are required to sign your attendance at the beginning and at the end of the class. You will not be able to sign your attendance if you are more than 15 MINUTES late. This “15 MINUTE” rule will also apply if you return late from breaks or leave early before the lesson ends. In the aforesaid situations, you will be marked as ABSENT. The Certificate of Completion is valid for two years from the date the course ends.

Course Changes
SEAA reserves the right to change or make any amendments to the dates / venue / lecturers for the course without any prior notice. A full refund will be made in the event of course cancellation by SEAA. SEAA will take the necessary actions to notify the course participants in reasonable time to inform of the changes or cancellation of intakes.

Refunds
Refund will be subject to an admin fee of $100, please refer to the table below. The refund will be paid via cheque, it
takes 2-3 weeks for the cheque to be processed. SEAA allows you to transfer to another intake or find a
replacement to take your place without any charge.

SEAA Refund Policy   
SEAA cancels course Full Refund by SEAA
Participant withdraws from the course 14
working days before course commencement.
Required to write-in to edu@seaa.org.sg for refund.		   a. Payment made by Cash or Nets (Full Refund by SEAA).
b. Payment made via Paypal (Refund amount will be after
the deduction of service charge incurred from Paypal).
 Participant withdraws from the course 7
working days before course commencement.
Required to write-in to edu@seaa.org.sg for refund.		 a. Payment made by Cash or Nets (Refund amount will be
subject to admin processing fee of $100).
b. Payment made via Paypal (Refund amount will be after
deduction of service charge incurred from Paypal
and admin processing fee of $100).
Participant withdraws from course on the first 7
days of lesson or no-show.		 No Refund provided.

Personal Data Protection Policy
Your personal data may be used in accordance with the terms of SEAA’s privacy and data protection policy found at www.seaa.org.sg. SEAA reserves the rights to withdraw and/or alter them without prior notice, and further acknowledge that part of your student associate membership benefits is receipt of updates (including of upcoming courses, trade shows and events) and marketing materials from SEAA and its partners, vendors and affiliates of promotions and activities approved by SEAA.  You may withdraw your consent to receipt of any of the aforesaid by contacting the Data Protection Officer of SEAA via email feedback@seaa.org.sg.

In order to deliver the services requested by course participants, SEAA will collect and use personally identifiable information including name, NRIC number or other identification number, email address, address, telephone number and where necessary educational history. We will, where required to by the Council for Estate Agencies or directed by course participants, disclose to the Council for Estate Agencies such personally identifiable information for the purposes of, and incidental to the course participants’ receipt of services, updating course participants’ attendance, academic and/or certification records with the Council for Estate Agencies.

Membership Terms and Conditions

Membership declaration & Letter of undertaking (for Associate Membership)

I, as the Applicant for the ‘SEAA Associate Membership’,

  1. Will abide by the Code of Practice for Estate Agents and Code of Ethics and Professional Client Care under the Estate Agent Act 2010 and be responsible for my own conduct and practice in a professional manner.
  2. Understand that any disciplinary action taken against me or my agency during the membership period will result in the termination of the membership. No refund will be given and my membership card will have to be returned to SEAA.
  3. Accept the terms & conditions and understand that SEAA reserves the rights to withdraw and/or alter them without prior notice.
  4. Certify that all the above information given in this Application Form is factual and verifiable.
  5. Accept that my personal data may be used in accordance with the terms of our privacy and data protection policy found at seaa.org.sg.
  6. Accept the terms of our privacy and data protection policy set out in seaa.org.sg, and understand that SEAA reserves the rights to withdraw and/or alter them without prior notice, and further acknowledge that part of my membership benefits is receipt of updates (including of upcoming courses, trade shows and events) and marketing materials from SEAA and its partners, vendors and affiliates of promotions and activities approved by SEAA. I acknowledge that I can withdraw my consent to receipt of any of the aforesaid by contacting the Data Protection Officer of SEAA.
  7. I have met all the requirements for salesperson registration through the estate agent with CEA and my name is reflected on the CEA’s public register.
  8. I have not been convicted in a court of law.

Membership declaration & Letter of undertaking (for Ordinary Membership)

I, as the Applicant for the ‘SEAA Ordinary Membership’,

  1. Will abide by the Code of Practice for Estate Agents and Code of Ethics and Professional Client Care under the Estate Agent Act 2010 and be responsible for my own conduct and practice in a professional manner.
  2. Understand that any disciplinary action taken against me or my agency during the membership period will result in the termination of the membership. No refund will be given, and my membership card will have to be returned to SEAA.
  3. Accept the terms & conditions and understand that SEAA reserves the rights to withdraw and/or alter them without prior notice.
  4. Certify that all the above information given in this Application Form is factual and verifiable.
  5. Accept that my personal data may be used in accordance with the terms of our privacy and data protection policy found at seaa.org.sg.
  6. Accept the terms of our privacy and data protection policy set out in www.seaa.org.sg and understand that SEAA reserves the rights to withdraw and/or alter them without prior notice, and further acknowledge that part of my membership benefits is receipt of updates (including of upcoming courses, trade shows and events) and marketing materials from SEAA and its partners, vendors and affiliates of promotions and activities approved by SEAA. I acknowledge that I can withdraw my consent to receipt of any of the aforesaid by contacting the Data Protection Officer of SEAA.
  7. I have been nominated by my Estate Agency to be an SEAA Ordinary member
  8. My Estate Agency holds an Estate Agent licence under section 28 of the Estate Agents Act
  9. I have not been convicted in the court of law.