COURSE AIM
With the introduction of CEA’s Practice Circular for Estate Agents on Guidelines for Developing Standard Operating Procedures on 10 Oct 2017, Estate Agents (EA) and Key Executive Officers (KEO) who are responsible for the operations of the Estate Agency, have to ensure proper documentation to be put in place for administration, management of the business and supervision of their salespersons.
The workshop aims to equip EAs and KEOs with skills to review the various business functions of the company, set key performance indicators and develop operational plans for their agency. Ensuring good operational plans will aid the setting up of the documentation in the development of their operational procedures to meet CEA’s compliance when the Practice Circular takes effect from 1st May 2018.
COURSE OBJECTIVES
At the end of the course, the course participant will be able to successfully perform the following: –
1) Review background of critical business functions of the organization and determine functional objectives in relation to specific time horizons;
2) Develop operational plans to support achievement of organizational and business function strategies;
3) Set key performance indicators to assess operational plans;
4) Report operational plans to relevant stakeholders for endorsement purposes.
TARGET AUDIENCE
This course is tailored for KEOs and Operational Managers who are actively involved in the administration and operations of the real estate agency.
ASSUMED SKILLS AND KNOWLEDGE
Learners are assumed to: –
1) Understand how the business environment and relevant trends impact the organization;
2) Understand relevant organizational strategies, objectives, culture, policies, processes and products/services;
3) Understand managerial roles and accountabilities for organizational key performance indicators
4) Have business management skills and business acumen to develop and establish operational plans
5) Have strategic visioning and decision-making skills to decide on performance indicators and make recommendations to enhance organizational performance
6) Have analytical skills to determine alignment of business plans to organizational vision, mission, and values
7) Have interpersonal and communication skills to engage employees
8) Have initiative and enterprise skills to formulate operational plans for the business unit.
ASSESSMENT
Written assessment will be conducted at the end of the course and course participants will also need to submit a SOP in either soft or hard copy that complies to CEA’s SOPs Guidelines at the end of the course. The trainer will guide participants in the creation of their SOPs.
SCHEDULE
CPD Hours |
2 Professional & 2 Generic CPD credits ill be awarded |
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| WSG Workforce Singapore |
Upon completing the course and passing the WSG final assessment, a Statement of Attainment will be issued. |
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| Course Fee |
Course Fee (Incl of GST):$650
After WSG training grant subsidy, you pay Use your Skillsfuture credits to pay for the course! Those entitled to WTS subsidy would have received their Fees shown are inclusive of 7% GST. |
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Intake 7F: TBA
Time : 9am – 5pm |
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Intake 8F : TBA Time : 9am – 5pm (Venue: TMC Academy) |
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Time : 9am – 5pm |
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| Trainer | Profile |
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Ms Eunice Lim Eunice holds a Master of Science in Real Estate Investment and Finance from Herriot Watt University UK. She has more than 8 years of experience in training and consultancy in the real estate industry. She was the Executive Director who led her team to manage the operations and the set up of her training centre. She had attained a Diploma in Adult and Continuing Education and has developed several coursewares for the training centre.
As a SkillsFuture Mentor and Certified Workplace Learning Specialist, Eunice contributes back to the industry by helping SMEs innovate and improve their organisation learning and development. Eunice maintains her passion for training and is enthusiastic in sharing her knowledge and mentoring of future KEOs in the Real Estate Agency (REA) course with an Approved Training Provider. She also trains the Advanced Certificate in Training and Assessment (ACTA) course with the Institute of Adult Learning. |
Registration
– Registration is on a first-come-first-served basis, subject to availability.
– Registration is only confirmed upon full payment of fees.
– Confirmation email will be sent to the attendee within the week of the activity followed by an SMS reminder one day before.
Attendance / Certificate of Completion
As CPD credit hours will be awarded for this CPD activity, please remember to sign in your attendance upon
registration and sign out your attendance at the end of the activity. A letter of completion will be sent to you via email
within 1 week. Do be informed that the Q&A segment forms part of the CPD training session and all participants to remain until the end of the Q&A segment. Participants who did not attend the course fully shall not be accorded the allotted CPD credit hours.
The CPD certificate of attendance & CPD credit hours will not be issued / awarded to you, in any of the following situations:
a) You are late for more than 15mins after the start of the session, or
b) You have to be away for more than 15mins during the session, or
c) You did not remain seated until the end of the Q&A segment, or
d) You have to leave earlier than the compulsory contact hours (i.e. before the session ends), or
e) Did not meet 100% attendance or the min requirement of the course/programme.
Payment of course fee @ SEAA office
Payment of Cash or Nets must be made and received prior to the commencement of the course at SEAA office. Operating hours are from 9am to 5pm (Mon – Fri), avoid lunch time 12.45pm – 2pm.
Non-attendance or withdrawal
No cancellation or refund is allowed once course commences, please see below for our refund policy.
Confirmation of course will be provided via email one week before the start of course.
Others
Photos taken during our CPD activities/RES course/Events may be used for our marketing collaterals. If you are not
agreeable to this term, please contact SEAA at feedback@seaa.org.sg. SEAA reserves the right to cancel course or
reschedule course dates, change trainers and change venue and will endeavor to give the Participant as much advance
notice as possible of any changes. Please note that this event is subject to changes, terms and conditions by SEAA.
Participants will be notified in reasonable time if there are changes made by SEAA.
Refund Policy
| Standard CPD Courses | Cert Course / Training Programme | |
| If SEAA cancels course | Full Refund by SEAA | Full Refund by SEAA |
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1. Payment made by Cash or Nets 2. Payment made via Paypal (Refund |
1. Payment made by Cash or Nets (Full Refund by SEAA). 2. Payment made via Paypal (Refund |
| Participant withdraws from the course 7 working days before course commencement. Required to write in |
1. Payment made by Cash or Nets (Full Refund by SEAA). 2. Payment made via Paypal (Refund |
1. Payment made by Cash or Nets (Refund amount will be subject to admin processing fee of $100). 2. Payment made via Paypal |
Participant withdraws from course on the first day of lesson or no-show. |
No Refund provided. | No Refund provided. |
Copyright & Prohibition on Recording
It is acknowledged by the course applicant that all course materials provided remain always the intellectual property of SEAA unless otherwise stated. No part of the course materials shall be reproduced without permission in any form. Audio and/or video recordings of the lectures are strictly prohibited.
Personal Data Protection Policy
My personal data may be used in accordance with the terms of SEAA’s privacy and data protection policy found at www.seaa.org.sg. I accept the terms of SEAA’s privacy and data protection policy set out in www.seaa.org.sg, and understand that SEAA reserves the rights to withdraw and/or alter them without prior notice, and further acknowledge that part of my membership benefits is receipt of updates (including of upcoming courses, trade shows and events) and marketing materials from SEAA and its partners, vendors and affiliates of promotions and activities approved by SEAA. I acknowledge that I can withdraw my consent to receipt of any of the aforesaid by contacting the Data Protection Officer of SEAA.